Privacy Policy

Effective date: October 20, 2026

This policy explains what information SP Remedy Inc ("SP Remedy," "we," "us") collects through spremedy.com, email, phone calls, and text messages, and how we use and protect it.

What we collect

Contact form details. When you use our contact form, we collect what you enter: your name, business name, town, email address, phone number (optional), your message, and whether you'd like to meet in person or by video.
SMS consent. Whether you checked the optional box agreeing to receive text messages about your inquiry, and the date of your request.
Messages you send us. The content of emails, calls, and texts you send to sales@spremedy.com or (781) 713-3200.
Operational logs. Our web host and Microsoft Application Insights record basic technical information, such as the time of a request, the page or service requested, the result (for example, success or error), and standard server data like your IP address and browser type. These logs do not include the contents of your contact form.
No tracking cookies. We don't use advertising or analytics cookies, and we don't use tracking pixels or sell your information.

How we use your information

To reply to your inquiry and set up your Free Time-Saver Review.
To schedule consultations and answer project questions, by email, phone, or text if you've agreed to texts.
To keep the website working, secure, and free of spam.
To meet legal and record-keeping obligations.

We don't sell or rent your personal information.

Text messages

If you agree to receive texts, we use your phone number only to text you about your inquiry, scheduling, and your project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Service providers we use

We share information only with service providers that help us run our business, and only as needed for them to provide their services to us:

Microsoft Azure: hosts our website and contact form service, and stores operational logs (Application Insights).
Microsoft 365: the automated workflow (Power Automate) that passes contact form submissions to our inbox.
Google Workspace (Gmail): our business email. Contact form submissions and inquiries are delivered to, stored in, and handled from sales@spremedy.com.
Twilio: sends and receives our text messages.

We may also disclose information if required by law.

How long we keep it

Contact requests (delivered to our Google Workspace inbox) and related emails and texts are kept as long as needed to respond to you and serve you as a client, and generally no longer than three years after our last contact, unless the law requires longer.
Operational logs are kept for up to 90 days.
Records of SMS consent and opt-outs are kept as long as needed to honor your choices and show compliance.

Your choices

Texts: reply STOP to any text to stop receiving them, or HELP for help. You don't have to agree to texts to work with us.
Email and calls: ask us to stop contacting you at any time.
Access, correction, or deletion: email sales@spremedy.com and we'll review, correct, or delete your information, unless we're required to keep it.

Security and children's privacy

We use reputable providers and reasonable safeguards to protect your information, but no system is perfectly secure. Our services are meant for businesses, and we don't knowingly collect information from children under 13.

Changes and contact

We may update this policy and will change the effective date above when we do.

Questions? Contact SP Remedy Inc at sales@spremedy.com or (781) 713-3200 (call or text).